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Sustainability Report


Getac believes that effective supply chain management stems from close cooperation among suppliers. By sharing risks and benefits, they can increase operational efficiency through information system optimization, subsequently shortening the duration of delivery and reducing environmental costs. Furthermore, in order to increase supply chain sustainability, Getac not only complies with the RBA regulations on sustainability issues, but also exerts its influence to request upstream suppliers to comply with them as well, thereby achieving increased customer satisfaction and creating the best product and service experience.

Supplier Classification

Getac has established a complete supplier qualification review and supplier evaluation classification system. Before the official transaction after agreement signing, Getac's quality control division will appoint dedicated personnel to conduct on-site auditing of the supplier and launch a series of qualification evaluation procedures before the transaction with the company can officially be made. In order to control the quality of suppliers and their supplies, Getac conducts online TQRDC evaluation of its main suppliers once a month. The suppliers are rated in the five dimensions of technology, quality, responsiveness, delivery, and cost and classified into four levels: A, B, C, and D according to the results. Non-conforming suppliers are advised to make improvements. Those who fail to do so will have their supplier qualification revoked. Getac manages its supply chain by using TQRDC evaluation to maximize value for the company and create better and valuable service experiences for customers.



Supplier Sustainable Management

In addition to the traditional TQRDC standards, Getac follows the RBA regulations on sustainability issues. Through our contract management mechanism, the company includes sustainability-related issues, such as environmental protection, customer health and safety, anti-corruption, and intellectual property rights, in its standard purchase order (PO) and in its Master Purchase Agreement.
Getac includes the following sustainability issues in the Master Purchase Agreement
1. Guarantees non-use of environmentally hazardous substance and comply with environmental related laws and regulations.
2. Prohibit use of conflict minerals.
3. Prohibit use of forced labor and child labor.
4. Respect for freedom of association and collective bargaining rights.
5. Non-discrimination.
6. Protect intellectual property rights and prohibit against infringement of others' trademarks, copyrights, patent rights, and trade secrets
7. Prohibit offering or accepting bribes, commission rebates, and accepting improper endowments or hospitality.
8. Protecting occupational health and safety.
9. Comply with environmental laws in pollutant emission and waste disposal and obtain ISO14001 certification.


Getac also asks suppliers to sign the Master Purchase Agreement, which requires suppliers and upstream suppliers to fulfill environmental responsibilities, respect labor rights, avoid the use of conflict minerals, engage in ethical management, and adopt sustainability practices. If suppliers violate any of the aforementioned requirements, Getac reserves the right to terminate the contract and request for a penalty fine 10 times the amount of the damage and product orders. In 2017, Getac cooperated with 50 new suppliers; 86.21% of these agreed to sign the Master Purchase Agreement.

In addition, MPT Kunshan also conducts risk assessments of key partner suppliers and formulates auditing plans targeting key production contractors. In 2017, on-site auditing was conducted on 30 suppliers in MPT Kunshan and MPT Suzhou, including 14 high-risk vendors. All suppliers passed the audit. The audited vendors were not found to be in violation of any labor rights, integrity, management system, or environmental protection regulations.

Prohibiting Procurement Of Conflict Minerals

As a corporate citizen of the world, Getac supports and complies with the Responsible Mineral Initiative (RMI). We do not use conflict minerals that are mined in areas experiencing armed conflict or under conditions that violate human rights, specifically the 3TGs (tin, gold, tantalum and tungsten) extracted from the Democratic Republic of the Congo and neighboring countries. Getac also adheres to the RBA Code of Conduct and adopts the RMI conflicting minerals report template (CMRT) in 3TG reporting.

In order to prevent use of conflict minerals in Getac's raw materials, Getac stipulates in the Master Purchase Agreement that use of conflict minerals is prohibited and that suppliers are required to abstain from using conflict minerals from conflict areas. If any suppliers are found to have violated this rule, Getac may terminate its procurement contract and cancel any orders placed with the violating supplier. Suppliers must verify the source of minerals and issue a Declaration of Non-use of Conflict Minerals or the RBA Conflict-Free Smelter Program (CFSP), certifications of London Bullion Market Association (LBMA), Responsible Jewellery Council (RJC), and may not object to providing necessary information.

- Customer complaint service mailbox:GetacSupport_TW@getac.com 


  • CSR Questionnaire

  • We sincerely welcome any suggestions regarding this Report.

    Irene Sun
    Corporation Relations Office
    Email: Getac.csr@getac.com.tw

  • Irregular Business Conduct Reporting

    Lisa Kung
    Director of Auditing Office
    Email: gtcaudit@getac.com.tw