Sustainability Report

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Getac is committed to and responsible for providing safe and healthy products and services. We require our products to be designed and developed to the highest standard. Extending this requirement to product sales and after-sales service, we mandate that every integral part of the product development process is strictly monitored to ensure that all of our products not only satisfy international safety regulations and environmental policies but also meet customer and user expectations. In recent years, Getac has incorporated sustainability issues that are of concern to stakeholders into supply chain management indicators, requesting full compliance among our suppliers. At all times, Getac assures that the supply chain and manufacturing processes are in line with ethical and environmental standards in order to protect users’ safety and health.
 

Green Products

Since 2005, Getac began taking actions to protect the earth, such as establishing a dedicated Green Product Team to promote green initiatives, including designing green products free of toxic hazardous substances, reducing product energy consumption, and promoting waste reduction and recycling.

 

Getac Compliance with International Labeling Directives
  Labeling Directives Electronics Mechanical Products 
Environmentally hazardous substance ●IECQ QC 080000 Electrical and Electronic Components and Products - Hazardous Substance Process Management (HSPM) system
●Restriction of Hazardous Substances Directive (RoHS) 2.0 (2011/65/EU)
●Registration, Evaluation, Authorisation and Restriction of Chemicals (REACH) (EC 1907/2006), substance of very high concern (SVHC)




Product environmental influence ●Electronic Product Environmental Assessment Tool (EPEAT)
●Waste Electrical and Electronic Equipment Directive (WEEE) (2012/19/EC)
●Eco-Design directive Energy related Products (ErP)
●Energy Star Program Requirements Product Specification for Computers Eligibility Criteria Version 6.1



 
Product Safety ●UL Safety Certification
 
 

Hazardous Substances

Getac has incorporated the IECQ QC 080000 Electrical and Electronic Components and Products - Hazardous Substance Process Management (HSPM) system to identify and curb the use of hazardous substances in product development. Meanwhile, we comply with international directives for environmental protection, including the RoHS 2.0, REACH, and Substance of Very High Concern (SVHC), and inspect the parts and materials provided by suppliers. Non-conforming materials are returned to protect user health and safety and lower company’s operational risks.

 
 

Prohibiting the Use of Conflict Minerals

As a corporate citizen of the world, Getac respects international human rights, supporting the prohibition of use of conflicting minerals. The Company has also announced the Declaration of Non-use of Conflict Minerals on its corporate website. According to the Securities and Exchange Commission (SEC) Dodd-Frank Wall Street Reform and Consumer Protection Act and the EICC, use of tantalum, tin, tungsten, and gold is subject to regulatory control. These four types of metals are generally extracted by armed rebellions in the Democratic Republic of the Congo and neighboring countries through unethical means, such as exploiting local citizens and children, and used as leverage in exchange for military weapons. To avoid the use of conflicting minerals during Getac’s material sourcing and production process, Getac stipulates in the Master Purchase Agreement that use of conflicting minerals is prohibited and that suppliers are required to abstain using conflicting minerals from conflicting areas. If any suppliers are found to have violated this rule, Getac may terminate its procurement contract and cancel any orders placed with the violating supplier. Suppliers must verify the source of a mineral and issue a Declaration of Non-use of Conflict Minerals or the EICC Conflict-Free Smelter Program (CFSP), certifications of London Bullion Market Association (LBMA), Responsible Jewellery Council (RJC), and may not object to providing necessary information.
 

Compliance with Safety Regulations

Electronic products are designed and developed strictly according to a safety design guide. At every stage of the R&D process, a safety design checklist is used to confirm the safety regulatory conformance of the products. At the end of the R&D process, the R&D Department must input the completed checklist to Getac’s Development Data Management System to facilitate stage-wise monitoring. Additionally, the Company accepts international safety verifications, including the UL and Federal Communications Commission (FCC) of the United States, and CE marking by the European Union. When products and services are improved upon the request of customers, the R&D and production terminals will not surrender to modifying standards, and will comply with various green regulatory requirements in order to mitigate the environmental impact of the substances used and fully implement the environmental labeling conventions.
 

Supply Chain Management

Getac relies on all of its suppliers to fulfill the commitment it makes with its customers. Such cooperation ensures prosperity and win-win outcomes for both parties. Ensuring, at all times, that suppliers’ raw materials and manufacturing process comply with environmental and ethical regulations is an essential topic of Getac’s supplier management.
 

The Company asks its suppliers to sign a Master Purchase Agreement before establishing an official partnership with Getac. This Contract states that suppliers must abide by regulations relating to labor human rights, green environment, ethical management, and occupational safety and health. Suppliers are also requested to encourage their peers to fulfill corporate social responsibilities, and to ask their upstream suppliers, contractors, and service providers to do the same.

 

Customer and Products/Services

As the leading supplier of rugged computers, Getac listens to the voices of its customers, in an effort to providing total solutions and services for customers and to maximizing value for customers. For the purpose of enabling customers to use our products at ease in any environments, Getac has constantly improved its product designs through to sales and services, so that customers can rely on us with absolute trust and undergo a memorable experience with our products.

  • Getac has established a comprehensive after-sales service and customer complaint handling mechanism to protect the interest and right of its customers. Customers are welcome to make inquiries or file a complaint via the dedicated mailbox, should they ever encounter any problems with Getac’s products or services.
  • Customer complaint service mailbox:GetacSupport_TW@getac.com 

 

  • CSR Questionnaire

  • We sincerely welcome any suggestions regarding this Report.

    Irene Sun
    Corporation Relations Office
    Email: Getac.csr@getac.com.tw

  • Irregular Business Conduct Reporting

    Lisa Kung
    Director of Auditing Office
    Email: gtcaudit@getac.com.tw